CWT to upgrade customer experience with Concur® Travel

Launching in late May 2020, with a phased roll-out through the end of the year, CWT clients using Concur Travel can have all hotel content from RoomIt. As and when clients begin to look to their future travel plans, they will be able to access even more savings as well as additional reporting capabilities. This initiative delivers an upgraded booking experience that includes enhanced rate descriptions across web and mobile, so travelers can view the source of the rate and loyalty eligibility. Virtual payment is also available for all types of rates, so travelers do not have to use their personal or corporate credit card.

“With the future still unknown, we have to look to the most likely potential technology demands of the business travel industry,” said Patrick Andersen, Chief Commercial Officer and President of RoomIt by CWT. “We are proud to be a part of the first travel management platform to have this innovative connection in place with SAP Concur solutions, to provide an exceptional, consistent booking experience for travelers around the world, as and when they will need it.”

“Since the beginning, we have remained true to our focus on offering personalized choice for our customers,” said Max Miller, Vice President TMC Business Development at SAP Concur. “CWT has embraced the SAP Concur ecosystem, extending the power of Concur Travel by providing an even more personalized customer experience for hotel bookings with RoomIt by CWT. This  exemplifies the kind of ecosystem collaboration intended to keep the customer at the center of our partnerships.”