International double victory for trans-o-flex: Best quality and best service in Europe

• EURODIS honours winners in the fields of quality, customer service and sales
• The basis for evaluation are measurable criteria which are evaluated daily, e.g. consignment scans, data transmission, observance of standard delivery times, consignment information and proof of delivery (POD)

For the fourth time in a row, the logistics service provider trans-o-flex Express has won this year’s award for best quality out of the international distribution network EURODIS, which operates in 36 European countries. For the first time, trans-o-flex was also the winner of the award in the best customer service category. The third EURODIS award in sales went to the Hungarian partner Express One. "The double victory is a tremendous success for our entire workforce and proof that we are on the right track," said Wolfgang P. Albeck, CEO of trans-o-flex. "Delivering, measuring and evaluating quality on a daily basis is time-consuming, but it is the only way to remain successful as a logistics service provider."

The competitions are part of EURODIS‘ quality management. The network for the joint carriage of goods in parcels and on pallets, in the B2B and B2C sectors, honours the achievements of EURODIS members in the previous calendar year with the three awards. For the current evaluation, the performance of all EURODIS partners from 2019 was therefore included in the assessment. For this purpose, EURODIS evaluates all consignment data every business day and uses this to determine a ranking. Decisive criteria in the quality assessment are the various consignment scans, data transmission, observance of standard delivery times, consignment information and proof of delivery (POD). In the customer/partner service category, a ticket system is used to record how quickly and in what quality enquiries are answered.