All the relevant information at one’s fingertips with BITZER Digital Network

BITZER Digital Network is a digital infrastructure for different stakeholders using BITZER products. With BDN, they can manage their BITZER products both from an overall perspective and in every detail. One of the main aspects of BDN is to facilitate access, storage and management of all product- and application-related information, providing a simple solution to keep track of relevant user equipment. It also helps with organizing service activities and saves users time by offering them all necessary data just one click away. The network combines every information and digital service needed in one single source. This key product and application-specific information is displayed on multiple levels.

Access to all relevant information
With the BDN, users get access to all the relevant information on all their BITZER products in use – such as documentation, operating manuals and technical and application information as well as spare parts, with a dedicated link to ePARTS, the digital BITZER spare parts catalogue. Furthermore, dedicated certificates and approvals along with compressor drawings and specifications are accessible through the BDN. Moreover, all data logs uploaded via the BEST software are automatically assigned to the corresponding product in BDN and available to download, providing the user with all the necessary information about the current product at a glance.

Management of installations and service tasks
BDN shows installations and systems in a comprehensive and flexible structure. Users can upload their relevant documentation themselves, such as service reports and the system flow chart. The complete history of service jobs for a specific product and installation can also be reviewed in the BDN. BITZER partners can even upload related pictures and mark relevant regions, making them easier to identify by service personal on-site. Additionally, service tasks for all installations are summarised on a dedicated page with different filter options, providing users with a global overview of all service activities.

Easy registration and knowledge sharing within organizations
BDN can provide different access levels for the various members of the user’s organization. Three different levels are currently available which can be managed for a whole organization. In the BDN, stored equipment can also be shared with other organizations in order to allow access to relevant information for all stakeholders involved.

Services based on live device data
All of these information services are available free of charge and accessible through the BITZER website for every user of the myBITZER portal. Additionally, the BDN provides unique digital services based on the live data provided by BITZER IQ products – including remote access and fault notifications as well as different ways to analyze compressor data. These functions are based on live compressor operation data. They provide very detailed and precise compressor information and thus enable a unique opportunity for remote real-time troubleshooting.

As an independent specialist for refrigeration and air conditioning technology, BITZER is present all over the world: with products and services for refrigeration, air conditioning and process cooling as well as transport, BITZER ensures optimum temperature conditions for trade in goods, industry processes and indoor climate control – always striving for the highest possible energy efficiency and quality. BITZER is represented all over the world with 72 sites in 37 countries, including its sales companies and production facilities. Trade and service partners included, the BITZER network of manufacturing, development and sales extends to almost all countries in the world. In 2020, 3,800 employees generated a turnover of €808 million; expenditure for research and development totalled €45 million.

Overview of images
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