Energy companies in the digital transformation: Prepare now for the new year

More and more private individuals want to invest in a sustainable energy system for their home in order to be more independent. At the same time, rising prices for electricity and heating are currently fuelling demand for renewable energy systems and low-cost heating solutions. While this means full order books for municipal utilities and installation companies, it also presents them with several problems. 

"Photovoltaics, heating and e-mobility are technologies that are currently in great demand and urgently needed," explains Roger Sutter, Division Manager Sales & Marketing at Eturnity AG. "Companies that offer suitable solutions or systems for this are in corresponding demand. This is currently bringing many of them to their capacity limits."

The problem: consulting and selling energy and heating solutions are labor-intensive and require a lot of time, which is then lacking elsewhere. Outdated sales concepts and manual processes further complicate the sales process. "Many installation companies still do not have a standardized workflow and create each offer individually. This wastes an enormous amount of time that is actually needed for other things," says Sutter.

Customers want simple and digital workflows

So, looking ahead to the coming years, changes are needed. After all, the topics of e-mobility and sustainable heating or electricity concepts won’t simply disappear, but will actually be in even greater demand. After all, end consumers want to become more independent and need suitable solutions for this. 

Energy companies must adapt and also drive forward their own digitization. Roger Sutter adds: "One factor that should not be underestimated is the change in customer behavior. More and more interaction is happening online. Energy companies have to respond to this. No one wants to be put on hold or wait by mail for an offer anymore. Today’s consulting and sales must be fast, uncomplicated and digital."

Eturnity creates digital basis

With its software solutions, Eturnity AG starts exactly here – and creates the necessary basis for competitive energy companies. Specifically, the Expert offers solar, heating and e-mobility solutions that support lead qualification, consulting and sales. 

In this way, Eturnity is turning several screws at once. On the one hand, consulting and sales become easier for customers. But the digital solutions have an even greater impact on energy companies. In times of scarce resources and a lack of specialists, Eturnity’s tools create automated processes. This not only makes it easier to handle the flood of customer inquiries, but also frees up personnel capacities for other tasks.

Energy companies can easily train their teams and are quickly ready for action. Once implemented, municipal utilities and installation companies end up saving up to 80 percent in time. 

"Anyone who wants to master the challenges of tomorrow needs digitized processes. We deliver this," sums up Sutter.

More information is available on Eturnity’s website : Link