Successful SAP integration of Microsoft Dynamics CRM

Microsoft Dynamics CRM, also known as Microsoft Dynamics 365 Customer Engagement, offers numerous benefits for businesses to strengthen customer relationships and optimize sales, customer service, and marketing. Many SAP customers utilize Microsoft Dynamics CRM, creating a need for seamless integration between SAP ERP and CRM.

As a SAP® certified iPaaS solution, PROCLANE IntegrationMan (iMan) serves as the central data interface for system integration, allowing efficient data exchange between the two systems without inconsistencies or data loss.

Automated business processes reduce manual interventions and minimize errors, leading to higher accuracy and productivity.

With maximum scalability, you can meet your company’s growing demands, and flexibility enables easy addition of new applications and integrations as business requirements change.

The security of your sensitive data during the integration process complies with the highest security standards and legal regulations.

A variety of existing process templates significantly reduce implementation and maintenance costs, resulting in high cost efficiency.

Seamless integration of SAP and Microsoft CRM enhances your customer communication and enables excellent customer service, leading to increased customer satisfaction and loyalty.

Many of our customers already benefit from the advantages of our iPaaS iMan solution and our outstanding implementation services.

As an additional value, PROCLANE Integration provides custom-developed SAP function modules for reading relevant SAP master data, available in our SAP partner namespace. Unlike SAP’s standard modules, which may not always fit these specific master data processes, PROCLANE’s function modules ensure efficient and tailored handling of master data processes. Communication via SAP IDocs is also frequently employed.