BSI Software partners with new investor Bregal Unternehmerkapital, to continue its customer-oriented growth strategy in Europe

Funds advised by Bregal Unternehmerkapital (“BU”) acquires a majority stake in the Baden-based company BSI Software AG, the leading provider of software solutions for customer relationship management (CRM) and customer experience (CX) in its focus industries.

As part of BU’s investment, Capvis Equity V LP, the fund advised by the Swiss investment company Capvis AG, sells its shares after four years of successful partnership with BSI. The BSI management team remains invested and will continue its successful work together with BU.

Holistic software platform for CRM & CX

For more than 25 years, BSI has been providing innovative software solutions for companies that strive to lead the way in digitalisation and customer centricity. More than 500 employees work "with heart and soul" for their customers and the "BSI Customer Suite", which now comprises seven integrated products. The modern cloud solution is primarily used by sophisticated customers from the financial services, insurance, energy & utility and retail sectors to digitise relationships with millions of end customers in a customer-oriented, efficient and intelligent way. The BSI Customer Suite comes with an Industry Cloud that integrates in-depth industry knowledge with specific processes and regulations into the software. Existing IT systems are always fully integrated via various standard connectors to enable a high degree of automation and a consistent data flow. The software and data are stored in Swiss or German data centres.

Markus Brunold, CEO of BSI comments: «BSI connects people and software. The BSI Customer Suite combines customer focus and industry expertise based on a sophisticated no-code/low-code platform. With this recipe for success, we are continuing our growth strategy in Europe to inspire more customers».

In addition to CRM and marketing automation platforms, BSI also provides software solutions for life sciences, e.g. the very successful clinical trial management software (CTMS), for diverce international clientele. All solutions are available in the Cloud with full software and data storage in Swiss, German, and US data centres.

Successful partnership with Capvis in recent years

When Capvis partnered with BSI in 2020, the aim was to continue BSI’s success story and at the same time provide further impulses for growth. Over the past four years, new software products have been developed, state-of-the-art cloud architectures rolled out and the industry modules expanded. BSI has also been able to acquire three companies and expand the functionality of the Customer Suite with Snapview (GDPR-compliant video consulting), inSign (electronic signatures of the highest security level) and Riskine (software solution for advisory processes at banks and insurance companies).

André Perwas, Partner at Capvis, adds: "We were delighted when the founders and management chose Capvis in 2020. We have achieved a lot in this partnership and are convinced of BSI’s success in the next chapter of its growth.”

Partnership with BU continues to focus on customer-centred growth and supports BSI’s expansion in Europe

With BU, BSI has gained a partner with outstanding experience in the software sector. BU is the largest mid-cap investor headquartered in the DACH region and has been active in the investment area since 2015. BU has offices in Zug, Munich and Milan.

«Of course, our customers and our products will remain the focus of our further growth strategy," explains Markus Brunold, CEO of BSI, adding "With BU, we can simultaneously drive forward internationalisation and expand in our focus industries within Europe".

Chris Rusche, co-founder and board member of BSI, adds "the growing size allows us to continue to invest in our employees and products. All our customers benefit from BSI’s success with a strong, comprehensive, European software platform for CRM and CX".

Philipp Struth, Partner at BU, commented: "BSI convinced us not only with its innovative product portfolio but, above all, with its unique corporate culture, which has turned a large part of its workforce into real co-entrepreneurs. At BU, we feel honored to be able to help shape and support BSI’s future growth." The parties have agreed not to disclose the financial terms of the transaction. The completion of the transaction is still subject to the approval of the relevant authorities.

About Capvis

Capvis AG, Baar, Switzerland, is the exclusive adviser of the Capvis funds that primarily acquire majority stakes in leading medium-sized technological firms. Its activity is founded on its longstanding experience in creating local and global market leaders in the fields of healthcare, industrial technology, and advanced services & software from family or entrepreneurial owned companies. Close cooperation with strong management teams ensures that the potential of companies is developed to the full while creating long-term values. Capvis has a track record of more than 30 years in private equity and invested more than EUR 4 billion in 63 companies. The remarkable number of 10 IPOs documents the quality of the investments managed and developed by Capvis. www.capvis.com

About Bregal Unternehmerkapital

Bregal Unternehmerkapital (“BU”) is a leading investment firm with offices in Zug, Munich, and Milan. With €7.0bn in capital raised to date, BU is the largest mid-cap investor headquartered in the DACH region. The funds advised by BU invest in mid-sized companies based in Germany, Switzerland, Italy, and Austria. With the mission to be the partner of choice for entrepreneurs and family-owned businesses, BU seeks to partner with market leaders and “hidden champions” with strong management teams and outbreak potential. Since its founding in 2015, the funds advised by BU have invested over €3.0 billion in more than 100 companies with more than 27,000 employees. Thereby, more than 7,700 jobs have been created. BU supports entrepreneurs and families as a strategic partner to develop, internationalize, and digitize their businesses, while helping them generate sustainable value on a responsible basis with the next generation in mind. www.bregal.ch