MyStäubli Portal takes robotics beyond robots

The state-of-the-art design and sophisticated technology of Stäubli robots is well established. MyStäubli Portal, accessed via Stäubli’s website on any device, adds even more value, delivering an optimal customer experience and a service commitment that spans the equipment lifecycle. The platform currently serves a fast-growing community of about 8,500 registered users and is available in six languages.

Boosting the benefits of Stäubli robot ownership

Companies across a range of industries realize significant production gains – in terms of productivity and throughput as well as consistently high product quality and safety – by integrating Stäubli robots into their production. MyStäubli Portal helps ensure that customers continue to realize the benefits for a longer duration and get the most out of their robots by extending their lifecycle and utilizing them to their full potential.

By registering their robots on MyStäubli Portal, customers gain access to user-friendly tools for managing their robot fleet, an extensive technical library including CAD files and software, premium support options, and professional training. The portal is organized into six main areas:

• Equipment Center: Here customers can register their robots, manage their fleet, access equipment warranties and details, track service and maintenance, view and download manuals and other resources, and share documents. They can also report incidents, which are automatically stored in a service notebook, providing the maintenance history at a glance.

New additions to the Equipment Center include ticketing management, a new channel for 24/7 incident reporting that streamlines communications, providing real-time status updates and automating the ticketing process to expedite resolutions.

• Spare Parts Catalog: Genuine Stäubli parts are designed according to strict specifications to guarantee safety and prolong the robot lifecycle. A complete online catalog allows users to quickly find parts for their registered equipment, submit requests, and get quotes.
• Technical Support Library: This robust online resource puts all the latest technical information on the customer’s robots at their fingertips with a powerful search engine for locating documentation, software, CAD files, and more.
• Software Library: Customers can easily access and download all Stäubli software and applications for their robot fleet, including the latest updates.
• CAD Library: CAD files for the customer’s equipment and robotics projects can be found and downloaded here.
• Robotics Academy: Having more skilled robot users enables customers to derive more value from their robots, so Stäubli places a priority on education and training. On MyStäubli Portal, decision-makers and trainees can browse the course catalog and book training courses on a variety of topics. To steer users in the right direction, courses are categorized according to user profiles: operator, programmer, maintenance, safety engineer, and cell designer (for system integrators).

Training is available in online modules on MyStäubli Portal and in person at Stäubli Robotics Academy training centers worldwide.

MyStäubli Portal continues to evolve and expand, with new features being planned, developed and launched on an ongoing basis as the user community grows. Customers find that the assurance of timely and reliable technical support, as well as the confidence that comes from receiving expert training, supports them in optimizing the capabilities of their robots and the possibilities of robotic automation in all types of industrial settings.

About Stäubli

Stäubli is a global industrial and mechatronic solution provider with four dedicated Divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with agents in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, Switzerland, today Stäubli is an international Group headquartered in Pfäffikon, Switzerland.

https://www.staubli.com/global/en/home.html

About Stäubli Robotics

Stäubli Robotics’ unique product portfolio contains 4 and 6 axis industrial robots, cobots, mobile robotics and Automated Guided Vehicles. The powerful, high precision solutions allow clients in many demanding industries to tackle the challenges of Industry 4.0 under specific manufacturing conditions.

Robotic automation for industrial applications | Stäubli

https://www.linkedin.com/company/staubli-robotics/