Successful production start for Albatros Travel with ISO’s Pacific

With the goal of expanding into new markets and automating manual processes, Albatros has decided to make a comprehensive system change to ISO’s packaging and reservation solution Pacific. Albatros was particularly impressed by the high degree of flexibility with regard to individual adaptations and the seamlessly integrated B2C e-commerce solution. After about 18 months of project work in partnership for the expansion and migration of the tour operator system, the first bookings have now been generated. This marks a successful start for Pacific at Albatros.

The current soft launch is generating bookings for departures from summer 2025 and transferring existing bookings from the legacy system to Pacific. The project team is ensuring a smooth process, including numerous custom developments to support and automate the tour operator’s complex processes. These include NextUI user interfaces for packaging processes, enhancements to the call center application, the integration of new payment systems, and a Scandinavian insurance API.

But the project is not yet complete: the ISO Internet Booking Engine and the entire new website are scheduled to go live in the last quarter of this year. In the future, all tours currently in the portfolio will be offered via the new Albatros e-commerce platform with a new, inspiring search.

Rasmus Willumsgaard, CIO of Albatros Travel Group: "ISO has demonstrated remarkable professionalism, flexibility, and a solution-oriented approach in the execution of this project and a smooth system migration. Particularly noteworthy was ISO’s comprehensive understanding of our business model and our vision for innovative implementation."

Find out more in the video testimonial on YouTube.

Markus Kretschmer, Managing Director of ISO Travel Solutions GmbH: "Albatros is a strategically very valuable new customer for the ISO-Gruppe. Their decision to switch to our modular technology opens up great market potential for both parties. We were able to roll out in five source markets simultaneously, allowing the ISO to enter the Swedish, Finnish and Polish markets for the first time."

About Albatros Travel Group

We are a Scandinavian-born, family-owned tour operator with a global wingspan. Our company was established in 1986 by Søren Rasmussen, who is chairman today and his wife and children all work in the company’s management team. As a young biologist with an appetite for exploring the world, Søren traveled to Africa and was completely captivated by the fantastic wildlife, spectacular scenery and the unique cultural environment. He founded the company to share his passion for Africa and started by sending guests on tented safaris in Kenya. Even though safaris were initially the main product, when Albatros Travel started as a company in 1986, the product range quickly expanded into other exotic destinations around the world.

Another natural expansion was the establishment of a new office in Kenya where the fascination for travel and adventure all began. We have since expanded our Africa operation, under the brand Albatros Africa, with two more offices. One in Tanzania, where we have a tented bush camp and an office in South Africa, where we have 3 bush camps, a nature reserve with 4 country lodges and a bus company. Additionally, we also started growing our core activities in the Nordics, where we are now the market leader within the group travel category in Denmark, Sweden, Norway and Finland. All of these operations are conducted out of our headquarters in Copenhagen, Denmark.