Arvato Systems and evocenta at Call Center World 2025 in Berlin

• CCW 2025: Live demo & best practice – EMMA®AI as a booster in the Service Desk
• Exclusive ticket code for trade visitors

Arvato Systems, a leading international IT specialist and multi-cloud service provider, and evocenta GmbH, an innovative medium-sized high-tech company specializing in applied artificial intelligence, will be exhibiting together at Call Center World 2025 (CCW). From February 25 to 27, 2025, the two companies demonstrate how the digital multi-channel AI assistant EMMA®AI is revolutionizing customer and user support through artificial intelligence.

EMMA®AI is a hallucination-free conversational AI used as a digital assistant across channels and departments in customer, user, and employee support. EMMA®AI is already in productive use at well-known companies and supports customers and employees through intelligent automation.

The advantages of such conversational AI are apparent: it is used 24/7 – by phone, email, chat, or as an interactive avatar. EMMA®AI is never sick, doesn’t need a vacation, and is always friendly and reliable. It is almost infinitely scalable and can flatten peak call center loads, taking over repetitive tasks from call center agents, thus improving quality and reducing costs.

On February 25, the two companies will present EMMA®AI in a best-practice user report on the use of AI in the Arvato Systems Service Desk. As a special highlight, EMMA®AI will be given as a live avatar on stage in an exclusive demo.

Stage slot with live avatar: 25.02.2025, 11 a.m., Speakers Forum, Hall 2

• Thomas Sowa, Arvato Systems, Manager Skilled Service
• Heiko Eich, evocenta GmbH, Senior Vice President, Applied AI
• Lea Kati, evocenta GmbH, Head of Solution Management

Arvato Systems/evocenta booth: Booth 2D2, Hall 2
The Arvato Systems and evocenta team is looking forward to providing comprehensive information about the use, benefits, and advantages of EMMA®AI at booth 2D2 in hall 2. For those interested, an exclusive and free trade fair ticket is available on the CCW website under this link with the code ’456705’.