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USU KAI – Intelligent AI Assistant Sets New Standards for Quality and Efficiency in Customer Service
The USU Group has introduced its new AI assistant, KAI, designed to significantly improve customer service efficiency and quality. Integrated into the USU Knowledge Management System, KAI emphasizes precision, consistency, and adaptability, setting new benchmarks for AI in customer service. Full details are available in a newly published, free whitepaper. Maximum Precision and Relevance – Powered by Knowledge Database KAI’s strength lies in its access to a robust, quality-assured knowledge database, ensuring precise answers with contextual understanding. This prevents common AI pitfalls like inaccurate or incomplete answers. A key advantage of KAI is its dynamic access to current and specific information. Unlike many AI models, which rely on static data, KAI…
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USU presents strategies for cloud efficiency at the Gartner® IT Symposium/Xpo™ 2024
At this year’s Gartner® IT Symposium/Xpo™ from November 4-7 in Barcelona (Booth 555), USU will once again showcase its innovative IT management solutions. Under the motto "Maximize Your Cloud Value," the leading European provider will demonstrate how companies can reduce their IT operating costs, minimize compliance risks, and create additional value from their IT infrastructure. The focus will be on integrated IT asset management solutions for optimizing cloud costs through AI-powered FinOps. $10 million savings through FinOps Cloud computing has become indispensable for companies aiming for agility, scalability, and innovation. However, the challenge of effectively controlling costs, especially in dynamic multi-cloud environments, continues to grow. In an expert session on November 5,…
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USU Positioned as a Leader in the 2024 SPARK Matrix™ for IT Service Management Tools by QKS Group
The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading IT Service Management Tools vendors. USU Solutions, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology excellence and customer impact. QKS Group has named USU as a technology leader in their 2024 SPARK Matrix™ analysis of IT Service Management Tools market. The QKS Group’s SPARK Matrix™ evaluates vendors based on technology excellence and customer impact. It offers an in-depth analysis of global market dynamics, major trends, vendor landscapes, and competitive positioning. By providing competitive analysis and ranking of leading technology vendors, the SPARK Matrix™ delivers strategic insights that help…
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USU à la Convention USF: focus sur l’optimisation des licences SAP
Lors du congrès USF qui se déroulera les 9 et 10 octobre à Lille, USU expert du Software Asset Management (SAM) présentera son outil pour une gestion efficace des licences SAP®. Au stand 31, l’équipe USU informera sur les nouvelles fonctionnalités de cet outil d’optimisation de la gestion des licences SAP. Un accent particulier sera mis sur la transition de SAP ECC vers S/4HANA et la maîtrise des coûts de licensing en environnement Cloud. Un des temps forts de cette rencontre portera sur l’unité de mesure FUE (Full Use Equivalent), qui permet de calculer avec précision les coûts des licences nécessaires dans le cadre du modèle RISE with SAP. Grâce…
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Thoma Bravo to Acquire Majority Stake in USU Product Business
Thoma Bravo and USU Software AG invest to accelerate growth and product innovation to support leading pan-European provider for IT management solutions Benjamin Strehl to lead USU’s Product Business at USU GmbH as CEO together with existing management Transaction marks Thoma Bravo’s second investment in Germany within one year, reaffirming the firm’s commitment to the German enterprise software market Thoma Bravo, a leading software investment firm, today announced the acquisition of a majority stake in USU Product Business (“USU Product”). Combining Thoma Bravo’s extensive experience and global software investment expertise with USU’s product portfolio is expected to accelerate the company’s growth trajectory and enhance its ability to deliver innovative solutions to…
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Optimisation maximale des coûts informatiques pour le secteur public
Face à l’augmentation des coûts informatiques, à la réduction des budgets et aux exigences strictes de conformité, la gestion des actifs informatiques (ITAM) est devenue incontournable pour le secteur public en France. Dans un contexte marqué par une adoption accrue des solutions cloud et des modèles SaaS complexes, l’ITAM permet de gérer de manière efficace les ressources informatiques tout en réduisant les dépenses superflues. En offrant une transparence totale, l’ITAM contribue à renforcer la sécurité informatique et protège les administrations publiques contre les risques juridiques, tels que ceux en rapport avec les licences logicielles. USU, leader dans le domaine des solutions ITAM, propose des services sur mesure pour répondre…
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USU Once Again Awarded Platinum for Annual Report
The USU Software AG has once again been honored with multiple awards for its latest annual report. In the prestigious competition held by the League of American Communications Professionals (LACP), the USU Financial Report 2023 received the highest distinction, the Platinum Award, in the Technology / IT Services category. At the Vision 2023 Awards, where nearly 1,000 entries from various countries, industries, and company sizes were submitted, the USU report ranked 16th worldwide and placed third among the TOP-80 publications from the EMEA region. Additionally, the report was recognized as the “Most Creative Report” on a global scale. EGO – this is the title and concept of the USU Financial Report. Because…
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USU revolutionizes digital customer experiences with Liferay
Seamless digital experiences for prospects, customers, and partners worldwide – this is the goal of Liferay specialist USU. As a Platinum Partner, USU offers comprehensive services ranging from consulting to development and maintenance of Liferay DXP solutions. These Digital Experience Platforms help organizations deliver a unified customer experience consistently across all channels and for all users. Thanks to its extensive expertise, USU was recently named “Liferay Partner of the Year” for the EMEA region. This award recognizes USU’s outstanding performance in successfully implementing significant customer projects. One example of these successes is a leading healthcare company in the Netherlands that operates over 20 websites for different target groups and life situations.…
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USU obtient la certification SAP® pour son intégration avec RISE with SAP S/4HANA® Cloud
USU SAS a annoncé aujourd’hui que sa plateforme de gestion des actifs logiciels (SAM) a obtenu la certification SAP® pour son intégration avec RISE with SAP S/4HANA® Cloud. Cette avancée permettra aux entreprises d’optimiser la gestion de leurs licences utilisateurs et de tirer le meilleur parti de leurs investissements dans les solutions Cloud de SAP. USU présentera ses offres de gestion des actifs logiciels lors de la Convention USF, un événement majeur dédié à SAP, qui se tiendra les 9 et 10 octobre 2024 à Lille. "Notre solution USU Software Asset Management offre une visibilité inégalée sur les licences SAP, tant On-Premises que dans le Cloud. Elle surpasse les outils…
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SAMS DACH 2024: USU präsentiert Innovationen für erfolgreiches IT Asset Management
„Spice up your ITAM!“ lautet das Motto von USU auf dem diesjährigen SAMS DACH-Kongress vom 26.-27. Februar in Berlin. Im Rahmen von Europas größtem Kongress für Software Asset Management (SAM) & IT Procurement präsentiert sich USU als Event Lead Partner und bietet ein breites Informationsangebot rund um erfolgreiches IT Asset Management (ITAM): Neben einer Keynote, einem Pre-Workshop und zwei World-Café-Sessions beantworten sieben USU-Experten individuelle Fachfragen am Messestand. Spice up your ITAM with USU! Interessenten erwarten u.a. spannende, interaktive Sessions zu aktuellen Use Cases und den Anforderungen an die SAM- & ITAM-Tools von morgen: Pre-Event-Workshop am 25. Februar 2024, 15 Uhr: „Woraus besteht die Rezeptur für ein erfolgreiches ITAM-Programm?“ USU-Experten verraten die besten…
