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Google Cloud voice services: how do you ensure visibility?
Communication service providers are increasingly adopting public cloud infrastructure, such as Google Cloud, for their core voice services. This is motivated by several factors. Firstly, utilizing public cloud services allows them to scale operations quickly and efficiently. With cloud platforms offering flexible and on-demand resources, service providers can easily expand their capacity to handle increasing call volumes, ensuring high-quality service for their customers. The scalability of the cloud also enables them to accommodate seasonal or fluctuating demand without the need for significant upfront investments in infrastructure. Secondly, the cloud offers improved reliability and availability. For example, Google Cloud operates data centers across multiple geographic regions, ensuring redundancy and fault tolerance.…
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Telecom Industry Leaders Share Their Advice on Effective VoIP Monitoring
If you have filled even a single role of operations and engineering in the telecom industry, you know it can get quite complex. These roles are crucial to ensure the smooth operation and development of telecommunication networks and services by fulfilling network design and architecture, network monitoring and maintenance, customer support, capacity planning, quality assurance, emergency response, prototyping and testing, research and development, implementation of new technologies, and more. All these areas require reliable data and thus robust voice monitoring is becoming the industry’s linchpin, ensuring seamless performance and meeting user expectations. It’s clear that the industry needs to vigilantly monitor VoIP services, with the understanding that issues in this…
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The Voice Monitoring Revolution: How to Outshine the Ordinary
Let me take you on an international journey of voice data, where RTP packets mysteriously vanish before reaching their destination! Picture this: Two Swedish friends—both subscribers of a renowned operator, both traveling in Germany, both using the same German mobile operator—are trying to make a phone call. To their bewilderment, they can’t hear each other, no matter how often they try. Trying to track the call path through multiple networks, we uncovered something truly unexpected. As we followed the packets from the German operator, through a wholesale operator’s network to the subscribers’ Swedish home network and all the way back to Germany, we were startled to see our first international…
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Voice Monitoring: How to Reduce Time-To-Fix by up to 80%
Have you ever encountered a situation where your voice monitoring tool indicates optimal performance, yet customer complaints about voice quality persist? If so, you’re not alone in grappling with this mystery. Numerous Communication Service Providers (CSPs) have reached out to us throughout the years with similar frustrations, the perfect example that in such instances, ignorance is far from bliss. Insufficient voice monitoring transcends mere technical glitches; it can be a direct blow to your business. Its repercussions extend to hindering productivity, escalating operational costs, and corroding customer trust. Achieving top-notch voice service performance isn’t just a daunting challenge; it stands as a fundamental competitive necessity. In this article, I will…
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Telco Operators, Here’s Why You Can’t Trust Your Hardware Vendor Stats
Have you ever found yourself at the mercy of network element vendors, grappling with severe issues while they deny any wrongdoing, play ignorant, or leave you struggling for extended periods? If so, you’re not alone. Many organizations have faced the daunting challenge of relying on vendor data that doesn’t measure up to scrutiny. In this article I will delve into real-life case studies where customers encountered significant challenges, each one woven with the common thread of protracted struggles with network element vendors unwilling to concede their errors until backed into a corner – confronted with irrefutable evidence, often provided by Qrystal, but I’ll circle back to that a bit later. No…
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Telecom Industry Leaders Share Their Advice on Effective VoIP Monitoring
If you have filled even a single role of operations and engineering in the telecom industry, you know it can get quite complex. These roles are crucial to ensure the smooth operation and development of telecommunication networks and services by fulfilling network design and architecture, network monitoring and maintenance, customer support, capacity planning, quality assurance, emergency response, prototyping and testing, research and development, implementation of new technologies, and more. All these areas require reliable data and thus robust voice monitoring is becoming the industry’s linchpin, ensuring seamless performance and meeting user expectations. It’s clear that the industry needs to vigilantly monitor VoIP services, with the understanding that issues in this…
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Voipfuture announces partnership with Google Cloud to ensure visibility of voice services
With the joint offering Voipfuture and Google Cloud, service providers can fully leverage the operational efficiency and flexibility of the cloud and boost visibility on the service. By putting a greater focus on in-call quality, user satisfaction can be greatly improved. With Google Cloud, the process of deploying and testing new monitoring setups becomes quick and effortless. Google Cloud, a leading global enterprise delivering enterprise-grade solutions that leverage Google’s cutting-edge technology, and Voipfuture, provider of market-leading voice service monitoring technology and analytics solution, announced today their partnership, under which Voipfuture’s Qrystal solution is now available on Google Cloud, thereby creating a joint visibility offering for the telecommunications industry. Communication service…
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Voipfuture and AWS showcase AI/ML for communication service providers
Voipfuture Qrystal and AWS Lookout delivered convincing results in a first joint trial Showcase will be demonstrated at MWC Barcelona 2021 Voipfuture and Amazon Web Services (AWS) enable Communication Service Providers to benefit from artificial intelligence (AI) and machine-learning (ML) for 5G voice services in the AWS cloud. Qrystal’s deep data on voice service performance and Amazon Lookout proved to make a perfect match. The demonstrator showed how quickly anomalies and their root causes can be found. This illustrates the potential of automated service management based on AI/ML models trained with accurate and reliable data. Voipfuture Qrystal delivers accurate service performance and user experience data to all CSP stakeholders Deep…
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Voipfuture proudly announces participation in Mobile World Congress 2021 as part of the AWS Virtual Village
. The annual MWC Barcelona is one of the most influential events of the communications industry. This year it will take place from June 28th to July 1st 2021 Voipfuture was invited by Amazon Web Services (AWS) to the AWS Virtual Village to showcase 5G voice monitoring and AI/ML applications in the cloud Voipfuture is proud to announce participation in the Mobile World Congress 2021. Voipfuture was selected by AWS to showcase 5G voice analytics at the AWS Virtual Village. During the MWC Barcelona AWS will provide a deep dive into the latest strategic thinking, innovative approaches, and use cases that are accelerating business outcomes for telecom operators and the…
